References and Testimonials2020-07-22T08:48:17-04:00

References and Testimonials


References and Testimonials

Customer References

Thank You from NWOEA


To Whom It May Concern:

Due to frustrating technical issues our company faced last Thursday, November 21, I feel compelled to write this e-mail letter to PERRY proTECH to inform you about the courteous and professional assistance I received to resolve our technical problems.

Two years ago the Northwestern Ohio Education Association (NWOEA) chose PERRY proTECH as the company from which to lease our office copy machine. Until last Thursday we had not encountered any problems. Unsure what to do about networking issues between our computers and with our Konica copier, I S.O.S'ed our PERRY proTECH sales rep. You cannot imagine how surprised and relieved I was when just a short time later she walked into our office to offer assistance. After evaluating our situation, she suggested I call the PERRY proTECH help desk. With less than 50 minutes until closing, I left a message at the help desk for Steve in Customer Care. For the second time on the same day I was surprised and relieved when Steve returned my call just a short time later. Going well beyond the call of duty and on his own time, Steve stayed on the line until 5:30 PM to courteously and expertly walk me through various checks and evaluations until he successfully got our business up and running again!!!

The quality of PERRY proTECH’s product (our Konica copy machine) is of utmost importance to our business, but it is the dedication and professional service we receive from PERRY proTECH employees that truly makes us a satisfied and loyal customer. Many thanks!!!!

Sincerely,

Joyce Wisebaker

Executive Director

NWOEA

Compliments from National Bank of Oak Harbor


Mr. Porter,

Someone deserves a compliment. It seems only fair to begin with you.

You introduced yourself a little more than five years ago. For the first three years, you patiently listened to my reasons for not wanting to do business with an additional vendor, while also noting my repeated concerns about the age of our "workhorse" printer in the bank's bookkeeping area.

In 2006, you were confident enough to submit several options to replace that printer. Curiously, you steered me to the most expensive printer. When challenged, you responded that it was the best option, based upon lower operating costs.

I had never heard of a Kyocera printer before. Nor do I have reason to ever forget how correct you were!

The installation was effortless; you had promised to handle all the details. The print quality was sharper than we were used to. The "expensive" toner cartridge turned out to be a misnomer, as we never get fewer than 60,000 pages per cartridge.

We appreciated your sale to us. We continue to trust you after the sale.

Cordially,

John A Harris

Executive Vice President

The National Bank of Oak Harbor

Appreciation from Mansfield Municipal Court


Dear Jim,

I just wanted to express my appreciation for your dedication and commitment to providing us with the "Total Document Solution" that was long overdue. Your support after the sale has been phenomenal. Unlike many other providers, you have continued to provide the necessary assistance to fully utilize the equipment that we are using. On the rare occasion that we've had a problem, your organization was very expedient and thorough when correcting it.

I truly believe that the relationship we have formed with PERRY proTECH will be a long and successful one.

Sincerely,

Jamie Wood

Court Administrator/Chief Probation Officer

Mansfield Municipal Court

The Home Savings and Loan Company of Kenton


Dear Business Owner,

The Home Savings and Loan Company of Kenton, Ohio has been a customer of Perry Pro Tech for several years. Until recently, we have never been assigned a personalized account manager. Amanda Plattner was recently assigned our area and we are very excited to be working with her. Perry has always been top notch in customer service and support and in my opinion, assigning a personalized account manager further proves that Perry cares about customer care. We recently upgraded an existing contract with Perry, and will continue to rely on them for future endeavors. I would definitely recommend Perry Pro Tech and Amanda Plattner as a local technology provider.

Shannon R Larrabee

Vice President

Information Security Officer

Columbus Avenue United Methodist Church


To Whom It May Concern:

Re: Kelcey Rice and PERRY ProTECH

In late January 2020 I met with Kelcey Rice, a sales representative for PERRY ProTECH, a copier service company with its corporate office in Lima, Ohio. Kelcey had left a message on our church’s answering machine regarding a sales call about our current copier. In my position as treasurer for the church, I agreed to meet with her when she visited our church during business hours. I was impressed by her honesty and energy as she expressed her desire to check on the status of the current lease arrangement in place, and the positive manner she maintained during our conversation.

Kelcey contacted me a couple days later and asked to present her company’s proposal that would be of significant benefit to our church. Again, she was positive and forthcoming in her presentation, and had been able to find an offer that would allow our church to transition to a newer, faster copier at a lower monthly cost. I presented the proposal to our church’s Administrative Council and received approval for the change.

Almost immediately I was contacted by e-mail by PERRY ProTECH support staff to get the particulars to set up the new copier. The exchange of old copier for new copier was scheduled at my convenience, and occurred in a very timely manner. I was again impressed by the professionalism and friendliness of everyone involved. My experience was very positive, and I would recommend Kelcey Rice and PERRY ProTECH as a possible, positive service provider.

Sincerely,

William E. Couch

Treasurer

Columbus Avenue United Methodist Church

Hardin County & Business Alliance


Dear Business Leader,

On behalf of the Hardin County & Business Alliance, I am happy to provide a letter of reference for Perry ProTECH. We have been a long time customer that has been given an exceptional customer experience, quality equipment that meets our needs and budget, as well as the ability to partner with our account representative as part of our community.

We rarely experience issues with our products, but on few occasion issues have occurred, we have been extremely satisfied with our service technician. They have been timely, friendly and efficient at solving the issue.

I would happily refer you to use Perry ProTech as your technology provider. They go beyond one product line and offer real solutions to true business issues. They work within a customer centric mindset ensuring you and your stisfaction are their greatest priority.

Sincerely,

Jesse Purcell

Director, Chamber & Tourism

Hardin County Chamber & Business Alliance

Testimonials

Republic Development


Hi Linda. Thanks for stopping by yesterday to help me out regarding those couple of issues. We appreciate your hands on service and thoroughness in a time when customer service is less and less personal. Have a wonderful weekend!

Meg

Republic Development

Toledo, Ohio

CMP


It took us a bit to get things working the way we needed it to but Brandon from PERRY proTECH's persistence and the support from Artsyl has been amazing. We are a very unique organization and how we use the software is very different. We are the Civilian Marksmanship Program and we conduct the National Rifle and Pistol Matches each year in Ohio. During that time we have approximately 17 different shooting competitions and several different categories within each match. The totaling of the scorecard and having double checks is very important to posting accurate results in a timely fashion. Each match comes with its own set of rules and rules for tie breaking. All of our needs were able to be accomplished with your software program.

Our company has benefitted from docAlpha because we pride ourselves on posting correct results in a timely manner. Most of the time results are live on our website within 30 minutes after a match. In most of our matches we have 850 + competitors. This system allows us to maintain excellent customer service and professionalism for our competitors and we are able to do this with six employees scanning and verifying each scorecard. Thank you!

Cablecraft


Everything I need from a network standpoint is all covered by PERRY proTECH, my one stop shop for IT help, whether it be copiers, printers, servers, doc management, toners, pcs etc. they do the lot for me!

Meg

Cablecraft

New Haven, Indiana

Millstream


I’m writing today to share my experience with PERRY proTECH. Though most companies only hear about their service from complaints, I’ve chosen to write this letter to explain that I have no complaints. Our service from Perry and all of staff has been wonderful.

When calling for support; Gale is always available when we need help and finds an engineer as soon as possible. When Gale is not available, someone is always willing to help us out and assist us with whatever we may need. The online ticketing site we use for reporting problems has been updated and is much easier to navigate and use to report problems.

Our rep knows and understands our business and the way that we like to do things; so, when we call her for help she is always right there for us. She’s offered to come to our office whenever we’d like to show us anything we may have questions about; she’s been there for us 100%!

Lima Memorial Hospital


PERRY proTECH has established themselves as our “go-to” partner for IT equipment and services. They have provided solutions that range from the extremely complex to basic manpower assistance. At all times they have been responsive and quick to help with the design, implementation, and support of each project. I would highly recommend PERRY proTECH to all potential clients.

KCW

Lima Memorial Hospital

Lima, Ohio

East Allen County Schools


You folks just outfitted us with new copiers and I expected it to be like every other time a school system got new copiers — I'd have to fiddle around for two or three months until I got things figured out. Instead you had people there to assist us before school started to give one-on-one lessons and I was bowled over that you had a person there this morning to assist us with last minute questions. The man was friendly, helpful and more than happy to answer our questions. I didn't get his name but he is to be commended as is all of the team he works with in helping us get off to a good start to the school year. Thanks to all of you.

Greg

East Allen County Schools

New Haven, Indiana

Grace UMC


I just wanted to let you know again how pleased I am with our new copier. I ran newsletters for the first time since we leased the copier and I couldn't be happier. Just wanted to let you know how happy we are with your product and service.

Miller-Valentine Group


I wanted to take a moment to tell you what a wonderful job Tim is doing, I met him for the first time last week and already feel like he is dedicated to ensuring [we] receive excellent customer care.

Vanessa Tolles

Miller-Valentine Group

Toledo, Ohio

Roger Foreman


I have observed Phil's dedication to his work, his ethics and the helpfulness he gives us. He doesn't complain while on the job and will take time to answer any of our questions. He is an excellent technician and you should be proud to have hired such a professional.

Lisa Schulze


I just wanted to compliment two of your employees, Rob and Steve. I called both for assistance on my copier and I could not have gotten better or faster service. Both these gentlemen speak volumes of personal satisfaction with PERRY proTECH, they love their customers and they love their job.

Ashland County


The PERRY proTECH Staff at all levels (management, sales, tech support, accounting) have been pleasant and responsive. The tech staff has a rare combination of technical knowledge and pleasant personality that make them huge assets to your corporation.

Becky Schaly

Ashland County

Ashland, Ohio

Council on Rural Services


As a private non-profit organization, we had unique situations and obstacles to overcome with government funding. PERRY proTECH worked very closely with us to meet all our needs and accomplish the maximum quality possible. There wasn’t one condition they couldn’t help us conquer. They were extremely experienced and personable. The respect and consideration that were given to me and my staff through a two-year plan was accommodating. The final outcome of the job was of the highest degree and the transition from the old system to an entire new system was efficient. They have a passion for their jobs and are enthusiastic to help you at your terms. I highly recommend the company and the individuals that represent this high-tech company and all their skills.

Penny Welbaum

Council on Rural Services

Piqua, Ohio

Minster Bank


PERRY proTECH has a very knowledgeable staff and is willing to assist you in your technological needs. The sales staff works diligently to decide on what solution is best for your business. They have plenty of depth in their technical staff so it doesn’t take long for them to have somebody available to assist you.

Ted Winner

Minster Bank

Minster, Ohio

Hartzell Industries, Inc.


PERRY proTECH has helped us create a network allowing connectivity between all four diverse Hartzell Family of Companies. This includes a complete infrastructure of data and communications technology. Their technical staff is knowledgeable and well versed in state-of-the-art hardware and software functionality. They implemented a complete roll out of Cisco Unified Messaging without issue. They excel in customer service; a trait setting them apart from the rest

Brenda Allenbaugh

Hartzell Industries, Inc.

Piqua, Ohio

Primary EyeCare Associates


Fiscal responsibility requires constant monitoring of services and cost management efficiencies to remain competitive in any economic climate … after months of working with a variety of computer technology companies we found PERRY proTECH to be not only price competitive, but their IT solutions technologically ahead of the norm. From working out our computer needs, networking details, software integration and backup systems, PERRY proTECH’s responsiveness to our specific business needs and competitive pricing is ultimately what sold us again, on maintaining our long-standing relationship. Their team provides exactly what you expected at the cost you anticipated, the very reason they have maintained our business over the years.

John E. Beigel

Primary EyeCare Associates

Sidney, Ohio

Clark County ESC


The Clark County ESC has had the pleasure of working with Perry Protech for approximately two years. During this time, they have demonstrated exemplary service and have met all of our copying/printing needs. They have speedy service times and are always willing to take the extra time to ensure that our printshop runs efficiently. Not only do they provide copiers that run at the highest level of efficiency, but they also have staff that is always willing to help and go the extra mile. We have been very pleased with our business relationship with Perry Protech and highly recommend them without any hesitation.

Scott

Clark County ESC

Springfield, Ohio

Clark County Educational Service Center


Perry ProTech actually listened to our needs for printing as well as paying attention to our budget concerns. The team respected our financial needs and worked with us to find a solution that met all of our needs.

Marcia

Clark County Educational Service Center

Neighborhood Housing Partnership


Everyone at Perry ProTech has been helpful and friendly. Our Account Manager, Greg, clearly explained the cost and helped us realize we were overpaying with our previous company. They even took care of returning our old copier!

Rachel

Neighborhood Housing Partnership

Springfield, Ohio

HOPE Community Center


As a small nonprofit, we are always looking for ways to save money and be as efficient as possible. Kelcey was exactly what we needed in a sales representative! She had excellent customer service and was knowledgeable about our organization, making finding the right office equipment for us extremely easy! Kelcey and the Perry Pro Tech team have continued to exceed our expectations and we would recommend them to anyone who appreciates an honest and hardworking company with great employees!

Kelcey

HOPE Community Center

Northwestern Ohio Tractor Pullers Association


The true meaning is to be able to wait on something without frustration, and that is what our Account Manager from Perry Pro Tech did; every 3 months, like clockwork.

Jenny would stop by our office to just “touch base”. We were not looking to replace the copier that we had. For 3 years, Jenny made her visits and then the day came we needed to upgrade our copier.

Without hesitation, we called Jenny at Perry Pro Tech…. and within a week, we had a new copier, training on how to use it, and as much hand holding as we needed to learn all the features that our new copier had.

We couldn’t be happier with our choice of copier and the customer service. Working with Perry Pro Tech was not a difficult decision to make, and I have referred many other businesses their way!

Thank you for your patience.

Rhonda

Northwestern Ohio Tractor Pullers Association

Ohio Logistics


Ohio Logistics has developed a great partnership with Dani at Perry and the ease and speed in which we can bring up new warehouses and support old ones is evidence of her commitment to us.

We have 24 warehouses in 7 states. Without Perry I would not able to install, support and maintain these multiple sites.

With one call to Dani, I can get copiers for a new site or upgrade copiers to an existing site. Each facility has a number on the front of the copier to call for maintenance and support.

I just can’t get easier than this.

Marci

Ohio Logistics

Clyde School District


We switched over to Perry ProTECH and we couldn't be happier! We have experienced dramatic cost savings and the team meets with us often to ensure we are getting the proper service. It has been a great experience working with Danielle and the service team.

Dennis
Clyde School District

Findlay Family YMCA


The Findlay YMCA has been a customer of Perry for many years and we have had the opportunity to change providers many times, but we have always decided to stay with Perry. This is due to their outstanding service. Our rep, Ryan Wentling, has always been honest with us, given us the best deal he can find and made suggestions on what he thinks would be in the best interest of the YMCA. The service people that have worked on our machines are always courteous, knowledgeable and swift in their work whether it be in person or on the telephone. I know that we will continue our relationship with Perry in the years to come.

Vicki

Findlay Family YMCA

Findlay, Ohio

Soderberg and Brenner


Additional Comments: we had a new install today and your 'team' was exceptional. From intro from initial sales call to contract signing to final install (and as Nick said...."you haven't seen the last of us, we are not just here today, we're here everyday that you need us") Exceptional candor, professionalism and follow through. 5 star rating and will absolutely recommend your company to other businesses.

Lynn

Soderberg and Brenner

Central Catholic High School


We are extremely satisfied with the products and services we receive from Perry Pro Tech. The staff is very customer oriented and a pleasure to do business with. Our services are delivered error-free in a timely, consistent manner. We appreciate your dedication to your customers.

We had doubts in switching companies. It was a long process and it took many months and an executive decision to make the change. I worked so hard to consider Perry proTech as our provider for our printing/copier solution. I finally convinced Administration to go with Perry proTech and it has gone without problems ever since. The services is excellent, the product is next to perfect and the support is out of this world. Thank you Perry proTech for being a partner for our School. Your services are next to perfect.

James

Central Catholic High Schoolo

Fostoria City School


Jenny and the entire proTech team are always willing to take the time to explain items and allow me to ask all the questions needed to make solid decisions for Fostoria City Schools. I know when challenges arise, I can always call Jenny. She will thoroughly investigate a situation in order to give me a correct assessment in timely manner. I have to come to think of her as my fixer!

In closing I want to say thanks for your efforts to constantly meeting our ever-changing needs.

Sue E. Lehmann

Fostoria City School

Fostoria, Ohio